Top Customer Service Keynote Speaker

Customer Service Keynote Speaker James Taylor has been featured in Forbes, BBC and The Wall Street Journal, and his clients include many of the Fortune 500.

Top Customer Service Keynote Speaker James Taylor is an insightful and motivational speaker, entrepreneur and author, recognized worldwide for his expertise in customer service, productivity, business, and leadership. During the past 20 years, Taylor has been traveling the world, speaking in 35 countries. He has delivered highly insightful and entertaining keynote speeches to companies and individuals from industries such as financial services, technology, banking, pharmaceuticals, healthcare, consumer products, law, retail, manufacturing, professional services, and more.

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“James Taylor was a fantastic keynote speaker. His presentation was an insightful and entertaining closing keynote for the event audience. James also hosted a small group presentation for the G3 Company Sales Meeting earlier in the year that was also great.” 

Kristi Kawana, Events & Marketing Director, G3 Communications

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Client Feedback and Testimonials
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General Information about Customer Service for Meeting Planners and Prospective Clients.

Customer Service can be conceptualized as the “face” of a company, a small business, or a corporation. Its purpose is to provide support whenever customers need it. These tasks are carried out by trained professionals who deal with existing or prospective customers. Although it may look like an easy profession at first, it actually requires care, patience, professionalism, and a people-first attitude. Since this is a direct, one-to-one interaction between a customer and a representative of the company providing the services or products, some of the necessary key skills customer service representatives need to have include being courteous and empathetic while solving the customer’s problems or offering advice and support.

Having good customer service is essential for the success of a company. It doesn’t matter how great a product might be: if the customer service is lacking in professionalism, people will complain about it and businesses are at risk of losing customers. Effective customer service is a revenue generator since it offers customers a complete, cohesive experience aligned with an organization’s purpose. In a world where technology is gradually substituting the human factor, many companies are choosing automated means of customer support, which have the advantage of providing 24-hours service. Suppose good artificial intelligence (AI) programs are employed and efficient customer representatives back the process. In that case, this could be an advantage, leading to prompt resolutions of problems and overall happy customers.


Along with booking James Taylor as your customer service keynote speaker, here are some of the best books on customer service:

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
by Renee Evenson

Digital Customer Service: Transforming Customer Experience for an On-Screen World
by Rick DeLisi and Dan Michaeli

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book, A)
by The Disney Institute, Theodore Kinni, et al.

The Big Book of Customer Service Training Games (Big Book Series)
by Peggy Carlaw and Vasudha Deming

Customer Service: Career Success Through Customer Loyalty
by Paul Timm


Here is a selection of other customer service related conferences and events that book [topic] keynote speakers:

Keynote Speaker

CCW 2022, Berlin, Germany

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Customer Contact Week Asia 2022, Singapore, Singapore

Keynote Speaker

The Next Generation Customer Experience Conference, Boston, MA, US

Keynote Speaker

Call and Contact Center Expo, London, UK

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Future of the Contact Centre, London, UK


There are a number of highly rated podcast shows that cover all things customer service.

Amazing Business Radio Podcast

Focus on Customer Service Podcast

The Modern Customer Podcast

Customer Service Revolution

Service First podcast • Fresh insights for customer service leaders

Clients Include:





“Phenomenal and very engaging in the session…managed to captivate everyone’s attention and the feedback from the team has been super good”
  • – Senior Manager, Global Accounts
“Thank you for sharing valuable insights on key attributes/traits of a leader. The session was received extremely well and I am looking to another opportunity to invite you for your valuable interaction with our team.”
  • – Managing Director
“Your presentation was one of the most interesting topics at the conference. It was an honor for us to have you as one of our keynote speakers.”
  • – Chairman of the Board
“Thank you very much for your keynote at our event. It was indeed very well received and we had some fantastic feedback from the colleagues.”
  • – HR Director
“Thank you for bringing us a unique session on boosting our creativity in the age of artificial intelligence at our annual event. Your keynote was authentic, inspirational and entertaining, truly engaging the audience from the beginning. Participants and customers provided us with many delighted comments.”
  • – CEO
“Creative, thought provoking, inspirational and well-presented.”
  • Co-Chair
“One of the most insightful, impactful and powerful presentations that I have seen in years.”
  • – Partner
“Easy to work with, powerful content, dynamic and engaging. What more can you ask for in a speaker.”
  • – Group Event Director
“In my 20 years of planning conferences and working with keynoters to help them understand our unique audience, I’ve never seen a keynote speaker prepare at the level James did. All that preparation showed during the keynote; it was full of relevant and entertaining stories as well as highly visually engaging. Our members were blown away.”
  • – President (ABPM logo)



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