Top Customer Service Keynote Speaker

General Information about Customer Service for Meeting Planners and Prospective Clients.

Customer Service can be conceptualized as the “face” of a company, a small business, or a corporation. Its purpose is to provide support whenever customers need it. These tasks are carried out by trained professionals who deal with existing or prospective customers. Although it may look like an easy profession at first, it actually requires care, patience, professionalism, and a people-first attitude. Since this is a direct, one-to-one interaction between a customer and a representative of the company providing the services or products, some of the necessary key skills customer service representatives need to have include being courteous and empathetic while solving the customer’s problems or offering advice and support.

Having good customer service is essential for the success of a company. It doesn’t matter how great a product might be: if the customer service is lacking in professionalism, people will complain about it and businesses are at risk of losing customers. Effective customer service is a revenue generator since it offers customers a complete, cohesive experience aligned with an organization’s purpose. In a world where technology is gradually substituting the human factor, many companies are choosing automated means of customer support, which have the advantage of providing 24-hours service. Suppose good artificial intelligence (AI) programs are employed and efficient customer representatives back the process. In that case, this could be an advantage, leading to prompt resolutions of problems and overall happy customers.