CL244: How AI Will Change Customer Experience – Interview with John DiJulius
By 2025, AI will power 95 percent of all customer interactions. But despite of this technological disruption my guest today argues that the most important part of a great ?customer experience is relationship building. John DiJulius is a sought-after authority on world-class customer experience, working with companies such as The Ritz-Carlton, Lexus, Starbucks, and Progressive […]
CL243: The Future Of Jobs – Interview with Rhonda Scharf
The Future Of Jobs James Taylor interviews Rhonda Scharf and they talk about the future of jobs. Rhonda Scharf is a Professional Speaker, Trainer, Author, and Consultant specializing in People Power and Effectiveness. She has travelled the globe getting people “on the right track” with her unique perspective on life, work, and getting things done […]
CL242: How To Overcome Workplace Distractions – Interview with Nir Eyal
Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. The M.I.T. Technology Review dubbed him, “The Prophet of Habit-Forming Technology.” Nir founded two tech companies and has taught at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design at Stanford. He is the author of the […]
CL241: 300 Years Of Innovative Entrepreneurship In America – Interview with Eric Schultz
Eric Schultz is an author and lifelong entrepreneur. Most recently, he was CEO of Sensitech, a venture-backed global supply chain visibility company sold to United Technologies. He is co-author of “Food Foolish,” a book about food waste and climate change and his latest book is called “Innovation on Tap: Stories of Entrepreneurship From the Cotton […]
CL240: Find The Business Within You – Interview with Travis Rosser
Find The Business Within You James Taylor interviews Travis Rosser and they talk about how to find the business within you. Travis Rosser is an internet entrepreneur, author, speaker, and software designer. After a decade in the software industry, he co-founded and then sold Kajabi, a knowledge capital platform that has helped customers redefine themselves […]